![]() ![]() Three of the standards are models for quality assurance and the other two consist of guidelines. ![]() The ISO 9000 quality system standards is just one of the series of five standards that establish International requirements for quality management systems. An expensive luxury automobile may still have shoddy workmanship in the expensive materials. If something like reliability of a product or service is not stated in the specification, the customer will still expect a certain level of it. A company's customers may be end users or to other companies. Quality is usually defined as meeting the specifications or expectations of the customer. Quality management is the effort to assure specifications are complete and are met, such that the product or service will have a consistent quality level.
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